Standard terms and conditions

Contract

With your order you make a binding offer to us to conclude a contract with you. By sending an order confirmation by e-mail to you or the delivery of the ordered goods we can accept this offer. First, you will receive a confirmation of receipt of your order by e-mail to the e-mail address you have provided (order confirmation). However, a purchase contract only comes into effect with the dispatch of our order confirmation by e-mail to you or with the delivery of the ordered goods.

When ordering via our online shop, the ordering process comprises a total of four steps. In the first step you select the desired goods. In the second step you enter your customer data including billing address and, if necessary, different delivery address. In the third step you choose how you want to pay. In the final step, you have the opportunity to review all information (such as name, address, method of payment, items ordered) again and correct if necessary, before you submit your order by clicking on ‘BUY NOW’.

Price and Payment

Every payment is only effective through the receipt of money in our accounts. Thus, the extended retention of title applies, which means that the goods remain our property until full payment of the purchase price. Our offers or order confirmations – whether by fax, telephone, Internet, email or otherwise granted – are our best will, but they remain legally free until the goods with invoice in the delivery.

VAT

All prices are final prices, they include VAT.

Shipping

Deliveries are arranged by us on behalf of the customer on his responsibility and at his risk. The transfer of risk of the consignment is carried out on departure at the place of dispatch. We commission an established transport company with the correspondingly insured delivery within the usual time frame unless the customer expressly requests otherwise. Customer requested special delivery forms may be awarded a surcharge.

After taking over the goods, the customer is urged to check them immediately and to inform the carrier and / or Smartartifacts of any damage immediately for further clarification. Subsequent reports of transport damages lead to the exclusion of liability by the transport operator. The takeover is the same if the customer is in default with the acceptance.

Liability for non-responsible, unforeseeable damage to the goods is excluded. This also applies to all actions that have been or are made to fulfill the contract of vicarious agents and agents of the seller.

Data protection

Our privacy policy according to DSGVO can be found under the following link: https://www.synthesizer-cases.de/en/privacy-policy/

In short:
1. We do not use additional analysis scripts, trackers or other third-party programs that are not necessary for the basic function and presentation of this page.
2. For the function of the shopping cart and the contact form we use cockies. These can be turned off via the browser, but then no shopping cart can be created and the contact form will no longer work.
3. Personal data is only used if
a) we receive and answer an email
b) You order something from us and we process your order
c) You create an account
d) we pass on your address to a delivery service (DHL) so that they can deliver the parcels.
4. There are no social media links or external advertisements on this site. For what?

Cancellation policy

You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods. To exercise your right of withdrawal, you must contact us, Synthesizer-Cases, Marc Sauter, Rainer-Maria-Rilke-Str. 23, 99425 Weimar, Germany by means of a clear statement (eg a letter or e-mail sent by mail) about your decision to withdraw from this contract. The deadline is met if you send the cancellation before the expiration of the period of fourteen days.
Just write us an email with the note that you want to cancel the purchase.

The mere return of the goods is not sufficient to revoke the contract.

Consequences of the cancellation

If you duly cancel this Agreement, we will have you all the payments we have received from you, including delivery charges (except for the additional costs arising from your choosing a different type of delivery than the most favorable standard delivery we offer have chosen to repay immediately and at the latest within fourteen days from the day on which the returned goods were received by us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods to Synthesizer-Cases, Marc Sauter, Rainer-Maria-Rilke-Str. 23, 99425 Weimar, Germany immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The returned goods must be in mint condition. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods. You can not exercise your right of withdrawal if the goods have been manufactured or modified at your request or if the goods are data carriers that have already been unsealed.

Return costs

If you make use of our right of withdrawal, you have to bear the direct costs for the return of the goods. Immediate costs in this sense are the cost of ordinary parcel shipping. Any additional costs due to the shipment to a place other than our headquarters at the time of your order or by the involvement of a pick-up service by us, you have not to carry.

It applies in case of dispute German jurisdiction. Place of jurisdiction for both parties is Weimar.

Weimar, April 2015

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